Privacy Policy

Last Updated: July 18, 2025

1. Introduction
Welcome to Dreamers Swim Academy ("Dreamers," "we," "us," "our"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us. Please read this policy carefully.

2. Consent
By providing us with your personal data, you consent to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy. This includes data belonging to you and any other individuals (such as your child) that you provide to us.

3. What Information We Collect
We may collect the following types of personal data:

  • Personal Identification Information: Name, NRIC/FIN number (only where required by law), date of birth, gender.
  • Contact Information: Email address, phone number, residential address.
  • Student Information: Name, age, date of birth, and any relevant health information you choose to provide for safety purposes (e.g., allergies, medical conditions, special needs).
  • Payment Information: Credit card details and billing address, processed securely by our third-party payment gateway (e.g., Shopify Payments). We do not store your full credit card information on our servers.
  • Technical Data: IP address, browser type, device information, and cookies when you visit our website.
  • Communications: Records of your correspondence with us via email, chat, or other means.

4. How We Use Your Information
We use the information we collect for the following purposes:

  • To provide and manage our services, including scheduling and conducting swimming lessons.
  • To process your payments for trial lessons and lesson packages.
  • To communicate with you about your lessons, including updates and scheduling changes.
  • To ensure the safety and well-being of our students during lessons.
  • To send you marketing and promotional materials, only with your explicit consent.
  • To comply with legal and regulatory obligations in Singapore.

5. Sharing and Disclosure of Information
We do not sell or trade your personal data. We may share your information with the following third parties only when necessary:

  • Our Coaches: To provide them with the necessary information to conduct safe and effective lessons for you or your child.
  • Payment Processors: To securely process your payments.
  • Legal and Regulatory Authorities: If required by law or to respond to legal processes.

6. Data Security
We are committed to protecting your data. We implement appropriate administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, disclosure, alteration, and destruction. Our website is powered by Shopify, which maintains high standards of security.

7. Data Retention
We will retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law.

8. Your Rights Under the PDPA
You have rights regarding your personal data under the Singapore Personal Data Protection Act (PDPA). These include:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Correction: You can request to correct any inaccurate or incomplete data.
  • Right to Withdraw Consent: You can withdraw your consent for the collection, use, or disclosure of your personal data at any time by contacting us.

To exercise these rights, please contact our Data Protection Officer at info@dreamers.com.sg

9. Use of Cookies
Our website uses cookies to enhance your Browse experience, analyze site traffic, and personalize content. You can control the use of cookies at the individual browser level.

10. Children's Privacy
We knowingly collect personal data from children under the age of 13 only with the explicit consent of a parent or legal guardian. This information is used solely for the purpose of providing safe and effective swimming lessons.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact the Data Protection Officer at Dreamers:

info@dreamers.com.sg