Terms & Conditions

This website and its services are operated by Dreamers Swim Academy. Throughout the site, the terms “we”, “us” and “our” refer to Dreamers.

These Terms & Conditions are the official guidelines for our partnership. While they are comprehensive, our general approach is always to be flexible, reasonable, and to work closely with you to maximize your learning and enjoyment. We believe in mutual trust and understanding.

By engaging in our “Service” (including booking trial lessons or lesson packages), you agree to be bound by the following terms.

SECTION 1 - LESSON PACKAGES & VALIDITY

Our swimming lessons are sold in packages (e.g., 8 or 12 sessions), with payment made upfront to Dreamers to secure your time slot. To ensure consistent progress, all lesson packages have a validity period.

• A package of 8 sessions is valid for 10 weeks from the date of the first lesson.
• A package of 12 sessions is valid for 15 weeks from the date of the first lesson.
  This provides a flexible buffer for rescheduling. Any lessons not completed within this validity period will be forfeited, except in cases of prolonged medical leave with a valid medical certificate.

SECTION 2 - PUNCTUALITY & DELAYS
We are deeply committed to your progress, and punctuality is key. Our coaches travel island-wide on a tight schedule. Being on time ensures you receive your full session and helps our coaches remain on schedule.

We understand that minor, unforeseen delays can sometimes happen. In such cases, please communicate directly with us in respective group chat with the coach as soon as possible. A make-up of a few minutes may be possible at the end of the current or a future session, entirely at the coach's discretion and only if their schedule permits. However, we strongly emphasize punctuality as a cornerstone of a successful and respectful learning partnership.

SECTION 3 - CANCELLATION & RESCHEDULING

We require a minimum of 24 hours' notice for any lesson cancellation to be eligible for a make-up lesson. This is a firm policy that allows us to manage our coaches' schedules effectively.

• Cancellations made with less than 24 hours' notice will result in the lesson being forfeited.
• Make-up lessons are subject to the coach's availability and must be completed within the package's validity period.

SECTION 4 - BAD WEATHER POLICY
Your safety is our top priority. Our coach will make the final decision to cancel a lesson due to bad weather (e.g., heavy rain or lightning risk) and will inform you approximately 45 minutes prior to the session. Any lesson cancelled by our coach for safety reasons will be rescheduled at no cost.

• Dryland Option: For children aged 4 and above, in the event of non-hazardous bad weather (e.g., light rain), our coach may, at their discretion, conduct a structured, 30-45 minute poolside "dryland" workout focusing on swim-specific exercises.
• Coach Arrival: If a lesson is cancelled due to a sudden turn in weather (e.g., a lightning alert activates) after the coach has already arrived at your location, a half-session charge will apply to cover the coach's time and travel.

SECTION 5 - COACH ASSIGNMENT

We believe in building a strong, long-term bond between student and coach and will always do our best to maintain this consistency. However, we reserve the right to assign a new coach if necessary due to scheduling changes or unforeseen circumstances. We guarantee that any replacement coach will be "Dreamer Blueprint™ Certified" and of an equally high professional standard.

SECTION 6 - PHOTOGRAPHY & MEDIA CONSENT

We love to celebrate our swimmers' progress. From time to time, we may take photos or short videos during lessons for use on our social media platforms, website, and other marketing materials. (Usually with swimmers wearing googles and swim caps ) Your agreement to these Terms & Conditions constitutes your consent for you or your child to be included in such media. If you are not comfortable with this, please inform us to opt-out.

SECTION 7 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Singapore.

SECTION 9 - OFFICIAL COMMUNICATION

To ensure clear communication, a dedicated group chat (typically on WhatsApp) will be set up for you upon confirmation of your lesson package. This chat will include you, your assigned coach, and a representative from the Dreamers' admin team.

This group chat will serve as the primary and official channel for all lesson-related matters, including scheduling, feedback, and important updates. We believe this method provides a clear "black and white" written record, which protects the interests of our clients, our coaches, and Dreamers. We understand that miscommunications can happen, and this system allows us to resolve any issues quickly and fairly, so we can all move forward together.

SECTION 10 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@dreamers.com.sg